At Custign (https://custign.com), your privacy is important to us. This Privacy Policy outlines how Changsha Custign Technology Co., Ltd. (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information. By using our website and services, you agree to the terms of this Privacy Policy.
1. Company Information
Company Name: Changsha Custign Technology Co., Ltd.
Website: https://custign.com
Address:
Room 202, Building 5, Hengguang International Jingyuan,No. 1 Liangtang West Road, Xianglong Street,Changsha County, Hunan Province, China
Email Contact: custign@gmail.com
Contact Page: https://custign.com/contact
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, billing address, and any other personal data you provide when registering an account, making a purchase, or contacting us.
Account Information: Username, password, and account preferences.
Order Information: Details related to your orders including product selections, uploads (such as design files or text), and payment methods.
Technical Data: IP address, browser type, operating system, device type, referring URLs, pages visited, and time spent on our site.
Cookies and Tracking Technologies: Information collected via cookies and similar tracking tools (see Section 7).
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
To create and manage your account
To communicate with you regarding orders, inquiries, and support
To provide personalized services and customer support
To improve our website and services
To send marketing and promotional materials (only with your consent)
To ensure compliance with legal obligations and protect our rights
4. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your information with the following:
Service Providers: Such as payment processors, shipping partners, and IT service providers who assist us in operating the website.
Legal Requirements: When required to comply with legal obligations, respond to requests from authorities, or protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
6. Account Registration and User-Generated Content
Users may register accounts on our website and upload content, such as design files or text. By submitting content, you represent that you have the right to do so and grant us the necessary rights to process and use the content for fulfilling your orders.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance site functionality and performance
Analyze traffic and site usage
Personalize content and user experience
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some features.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access to your personal data
Correction or deletion of your data
Objection to or restriction of processing
Data portability
Withdrawal of consent (where applicable)
To exercise any of these rights, please contact us at custign@gmail.com.
10. International Users
We operate globally, and your data may be transferred to, stored, and processed in countries outside of your own, including China. By using our website, you consent to such international transfers.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we learn that we have collected such data, we will delete it promptly.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the “last updated” date changed accordingly. We encourage you to review this policy regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: custign@gmail.comContact Page: https://custign.com/contact
Thank you for trusting Custign. We are committed to protecting your privacy and providing a secure online experience for custom stickers and labels tailored to your needs.